At Clickmart Kenya, we are committed to providing a smooth, secure, and reliable online shopping experience for all your technology needs. This policy outlines our shipping, delivery, returns, and exchange procedures to ensure transparency and customer satisfaction.
Shipping Coverage
Clickmart Kenya currently delivers across Kenya. All orders are processed and dispatched through trusted delivery partners to ensure safe and timely delivery of your tech products.
Order Processing Time
Orders are processed within 24 hours after confirmation. Orders placed during weekends or public holidays will be processed on the next working day. Customers will receive updates once their orders have been dispatched.
Delivery Timeframes
- Nairobi Deliveries: 1–3 working days
- Outside Nairobi: 2–5 working days
- Same-Day Delivery: Available within Nairobi for selected products and early orders, subject to availability
Delivery timelines may vary depending on location, weather conditions, public holidays, or high order volumes.
Shipping Charges
Delivery charges vary based on your location, package size, and delivery method. Shipping costs will be communicated before order confirmation. Free delivery may be available during special promotions or on selected products.
Receiving Your Order
Customers are advised to inspect their orders upon delivery. If any item is damaged, missing, defective, or incorrect, please notify us immediately or within 24 hours of receiving the package.
Returns Policy
At Clickmart Kenya, customer satisfaction is important to us. Eligible products may be returned under the following conditions:
- Return requests must be made within 48 hours of delivery
- Products must be unused and returned in original packaging
- All accessories, manuals, and packaging must be included
- Proof of purchase or order confirmation is required
Exchanges
We allow exchanges for:
- Incorrect products delivered
- Damaged or defective items
- Products with verified technical issues upon delivery
Exchange requests must be submitted within 48 hours after delivery and are subject to product availability.
Non-Returnable Items
The following products cannot be returned or exchanged:
- Opened software or licensed digital products
- Used accessories or damaged items caused by misuse
- Products without original packaging or proof of purchase
- Clearance or discounted items marked as non-returnable
Refunds
Refunds, where applicable, are processed after the returned item has been received and inspected by our team. Approved refunds may be issued through the original payment method or as store credit.
Failed or Missed Deliveries
If delivery fails due to incorrect contact information, wrong address details, or customer unavailability, additional delivery charges may apply for re-delivery.
Need Assistance?
For any questions regarding shipping, returns, exchanges, or your order, please contact Clickmart Kenya. Our support team is ready to assist you and ensure you enjoy a convenient and trustworthy shopping experience every time you shop with us.